Messages And Inquiries

Where Messages Arrive

Messages from collectors land in Account Hub under Users, Messages & Inquiries, on the Messages tab. They come from:

• The Get In Touch form on your Atelier.
• Ask About This Work on a piece in Art Board. The message arrives with the work attached.
• Other Yeja members who write to you directly.

Switch between Inbox, Archived and Sent at the top of the tab. To reply, open a conversation and type in the reply box beneath it.

In Inbox and Archived, the channel filters narrow the list to Atelier Form, WhatsApp, Instagram or Messenger, each with its unread count.

Write A New Message

Press Compose to open New Message. Enter the recipient's Yeja account email and your message, then press Send Message. The recipient needs a Yeja account.

Organize Conversations

• Open a conversation and use More Actions to Star it, Mute it, Mark As Unread, put it in a folder with Move To Folder, or add Labels. A muted conversation stays in your list and still receives messages.
• Use Folders & Labels to show one folder at a time, or choose Manage Folders & Labels… to create folders and labels.
• Press Archive to move a conversation out of your inbox. Open it from Archived and press Move to Inbox to bring it back.
• To stop someone reaching you, choose Block This Sender in More Actions and confirm with Block Sender. Their future messages won't reach your inbox. To undo it, open Moderation & Safety, find them under Blocked Senders and press Unblock Sender.

Choose A Layout

Consolidated View, the default, lists conversations in a full-width table and opens one at a time. Expanded View shows conversations as a strip of cards with the open conversation beneath. The layout button names the view it switches to, and this browser remembers your choice.

Forward A Conversation

Open the conversation and select Forward to a Yeja user in its header. Enter the person’s exact Yeja account email and select Send. They get a read-only copy; they can read it but not reply in your conversation.

The 24-Hour Reply Window

WhatsApp, Instagram and Messenger conversations show a banner with the time left in Meta’s 24-hour reply window, which runs from the sender’s last message. It turns to a warning in the last two hours. Atelier Form conversations have no window.

• On a WhatsApp conversation whose window has closed, choose a template under Approved Meta Message Templates, fill in each value and select Send Template. Templates are created in WhatsApp Manager and appear here once Meta approves them.
• On Instagram and Messenger, once the window closes, continue on that platform from the banner, for example with Open Page Inbox for Messenger.

Spam, Reports And Deleted Conversations

Moderation & Safety keeps what you have taken out of your inbox:

• Spam & Audit Queue holds conversations you marked as spam. Not Spam (Restore To Inbox) puts one back.
• Abuse Reports lists what you reported with Report For Abuse Or Spam, marked Pending Review, Investigating or Resolved.
• Soft-Deleted holds deleted conversations for 30 days. Restore To Inbox brings one back; after 30 days it is purged automatically.
• Blocked Senders lists everyone you blocked.